Finally decided to unbox the HTC Touch Diamond that a friend loaned to me to test. The packaging is catchy although I, personally, don’t like the design on the back – whoever designed this must have thought he or she was being imaginative. The HTC Diamond design is unique but not innovative (in my humble opinion).

Again I am not doing a comprehensive review of the Diamond. You’d be better of going to one of the sites below. I’m here to tell you what a non-geek would like and dislike about the new product from HTC.

What I like about the HTC Touch Diamond

  • Small form factor, fits my hand and my pants pocket (also shirt pocket) very nicely
  • ActiveSync software ran very smoothly and syncs my Outlook data to the Diamond (no worries)
  • Bright screen
  • Windows platform means, in theory, I can open standard office apps when I have to (and for once Windows Mobile 6.1 worked better than its predecessor the Windows Mobile 6 on the HTC device).

I have a HTC Touch (gen 1) and when you load even a small excel spreadsheet, the phone runs like a snail pulling a dead weight. With the Diamond, I ran the picture slideshow, open a spreadsheet, called another phone number, and ran Bubble Breaker and the phone still worked “almost” flawlessly.

What I don’t like about the HTC Touch Diamond

  • It is designed to power-off (you can program it for up to 5 minutes). I think this is to save battery but the during first day I used the phone, I tell you it freaked me out that the phone kept switching off. I had to run through the innards of the operating system to come to the conclusion that there is the built-in power off mode. Just to be safe I asked a friend to call my number to see if the phone rang when it was “powered off”. The Diamond wakes up when a call comes in.
  • The Diamond touts the new TouchFlo 3D but I tell you the version I got, (ROM 1.93.707.1 WWE), is quirky to say the least. There are times when I had to keep repeating movements to get the darn thing to do what I want it to (doesn’t always though so I had to keep pressing the HOME key every now and then).
  • I can’t use my standard headset with mini-jack to listen to the music although bluetooth was ok.
  • Fingerprint magnet
  • The processor can, at times, be slow (like trying to watch some photos, scrolling through the favorite phonelist).

Other HTC Touch reviews
Geek.com – Review: HTC Diamond
CNET Australia – HTC Touch Diamond
MobileTech Review – HTC Diamond

My first product review was the Samsung Omnia – another Windows Mobile 6.1 device. After holding this HTC Touch for a couple of days I have to admit that the Touch wins hands-down versus the Omnia. GSM Arena has done a great comparative review of the Omnia versus the HTC Touch Diamond. Read it if you are trying to decide between these two devices.

Personally which one would I consider buying? If I really have no choice I would pick the HTC Touch Diamond. But if I have to choose a new phone to replace my BlackBerry Pearl, I’d probably try the new BlackBerry Bold first before I make any commitments. In case you are thinking I’m overly biased towards the BlackBerry, I was once an avid Sony Ericsson customer with the P900 being my last SE smartphone. I am curious to try the SE Experia but that would be for another day. I’ve also used the Nokia E70 – that was also a painful experience.

One last point to ponder. The true test of a consumer product is the ability to use it out of the box without reading the manual. To be fair I was able to switch the Diamond on and make a call. But to do other stuff like look for a phone number, send SMS, or get connected to the web, those took time to figure out and get used to the way the Diamond wants to be handled. Beautiful it may be but the HTC Touch Diamond is not as intuitive as the vendor makes it out to be.

Oh well, back to my BlackBerry Pearl – the no fuss, no hassle, smartphone.

PS: I recently met up with Mark Russinovich. He asked if I switched off TouchFlo to see what my experience would be like. At the time of review, I wasn’t aware this was possible. Oh well, my lost.

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